Terms of service

The service

AccessiblePDF (run by Palanisi Labs LLC) checks PDF documents against accessibility standards (PDF/UA, WCAG), remediates them automatically, and — with an Editor subscription — lets you refine the tag structure yourself and apply those changes back into the file.

You need an account to use it. Keep your login secure; you are responsible for activity under your account. We offer two-factor authentication and recommend turning it on.

By creating an account for an organization, you confirm you have the authority to accept these terms for it.

Your documents stay yours

You keep every right to the documents you upload and the remediated files we produce from them. You give us only the narrow permission needed to run the service: store your files, process them to produce your outputs, and show them back to you.

We do not sell your documents, mine them, or use them to train AI models. How we handle data in detail — including US-only processing and your deletion rights — is in our Privacy policy and Security overview.

You are responsible for having the right to upload what you upload. Don't send us documents you aren't allowed to process.

No guarantee of accessibility outcomes

Our engine fixes the large majority of accessibility issues automatically, and every remediated file ships with an independent validation report (PAC/veraPDF). But accessibility is ultimately a human judgment — whether alt text truly conveys an image's meaning, whether a reading order makes sense — and no automated tool can make those calls with certainty.

For that reason, outputs and validation reports are provided for your information only. We make NO guarantee, express or implied, that any processed document conforms to PDF/UA, WCAG, Section 508, the ADA, or any other standard, regulation, or law. Whether a document is accessible enough to publish, distribute, or submit is solely your decision, made at your discretion after your own review.

You are responsible for reviewing documents before you rely on them. The Tag Editor exists for exactly that final pass.

AccessiblePDF is a tool, not legal advice, and using it does not create any compliance certification. Conformance to a technical standard helps you meet legal obligations, but we do not and cannot promise legal outcomes, and we are not liable for claims, findings, or penalties arising from your publication or use of processed documents.

How processing happens

We run the service on vetted third-party infrastructure and AI services — currently Google Cloud (including its Document AI and Gemini APIs for document analysis), Supabase (database, login, storage), and Stripe (payments) — in United States regions. By uploading a document you authorize us to process it through these providers on your behalf, under their paid-service terms, which prohibit using your content to train their models.

The current provider list, with what each one touches, is maintained on our Security page. If we add a provider that handles document content, we update that list.

Pricing, credits, and subscriptions

Remediation is billed per page ($0.50 at this writing) from a prepaid credit balance. Credits never expire. If a document fails on our end, those pages are automatically refunded to your balance.

The Tag Editor is a monthly subscription (solo and team plans). Cancel anytime from the billing page; access continues to the end of the paid period. We don't prorate partial months.

We may change prices with reasonable notice — posted on the site or emailed. Price changes never apply retroactively to credits you already bought.

Payments

All payments are processed by Stripe, Inc. We never see or store your card number — Stripe handles the card, and their terms and privacy policy apply to the payment itself. By purchasing credits or starting a subscription you authorize the corresponding charges to your payment method, including recurring subscription charges until you cancel.

You are responsible for any applicable taxes on your purchases. If a payment fails, we may retry it and may suspend paid features until it settles.

If you believe a charge is wrong, contact [email protected] within 60 days and we will fix genuine errors. If you dispute a charge with your card issuer instead (a chargeback), we may suspend the account and remove the credits or subscription access tied to the disputed amount while it is resolved — reversed payments mean the corresponding service was never paid for.

Acceptable use

Don't upload content that is illegal or that infringes someone else's rights. Don't upload malware. Don't try to break, overload, probe, or reverse-engineer the service. Don't resell access to the service itself without an agreement with us.

We may suspend or close accounts that violate these rules — with notice where practical, immediately where necessary (e.g. abuse in progress).

Availability and changes

We work to keep the service fast and available, and we stage and test every release, but we don't promise uninterrupted availability. Planned improvements ship frequently; features may change or be replaced as the product evolves — the Updates page is the log of record.

If we ever discontinue the service, we will give you at least 30 days' notice and a way to download your files.

Warranties and liability, in plain words

The service is provided as-is. To the extent the law allows, we disclaim implied warranties, and our total liability for any claim related to the service is capped at the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages (lost profits, lost data beyond what we hold, and so on).

You agree to cover us against claims arising from documents you upload — for example, if a file you had no right to process leads to a third-party claim.

Nothing here limits liability that can't legally be limited.

Ending things

You can stop using the service and delete your account (Settings → Delete account) at any time — your documents and login are removed as described in the Privacy policy.

We can terminate accounts for breach of these terms or non-payment. If we terminate without cause, we will refund your unused credit balance.

Housekeeping

These terms are governed by the laws of the State of Utah, USA. If something here is found unenforceable, the rest stands. If we update these terms in a way that matters, we'll post it on the Updates page or email you; continuing to use the service after that means you accept the change.

Questions first, always: [email protected] — we reply within 24 hours, Monday through Friday.

Last updated: July 5, 2026.