Specialist Service Terms

The Specialist Remediation Service is document remediation performed by trained accessibility specialists toward the technical standards named in your order (PDF/UA-1, WCAG 2.1 AA). Each completed order includes the remediated document and third-party validation reports (CommonLook and PAC) evidencing the work performed.

Remediation improves a document’s conformance with technical accessibility standards. It is not legal advice, and we do not warrant that any document, remediated or otherwise, satisfies the requirements of any law or regulation, including the ADA, Section 508, or state accessibility statutes, or that it will prevent complaints, claims, or enforcement actions. Determining your legal obligations is your responsibility and that of your counsel.

Conformance is measured against the validation tools and versions named in your delivery report as of the delivery date. Different validators, validator versions, and assistive technologies can and do report differently; a later tool release reporting new findings on a delivered document is not a defect in the service.

• Prices are per page at the rates displayed at checkout. The page count shown at checkout, computed from the file you upload, is the binding count for the order.
• Payment is due in full at checkout. Work does not begin until payment is received.
• Documents our system flags for individual quoting (oversized pages, technical drawings, unusually dense forms, or similar) are priced by written quote; the quote is firm for 14 days for the exact file quoted.
• If you replace or modify the uploaded file after checkout, the order is re-priced as a new order.

We may perform the service using qualified third-party service providers operating under written confidentiality obligations. By placing an order you authorize us to transmit your document to such providers solely for performing the service. Our Privacy Policy describes how documents are handled, retained, and deleted.

Turnaround times shown at checkout are good-faith estimates, not guarantees, and run from payment in business days. We are not liable for delay; if a delay exceeds 10 business days past the estimate, you may cancel any order we have not yet delivered for a full refund of that order.

Remediation quality depends on the source file. We may decline, re-quote, or refund an order where the source is corrupted, encrypted, password protected, of insufficient image quality for reliable text recognition, or otherwise cannot be remediated to a professional standard. A declined order is refunded in full.

• Deliverables are provided in your account dashboard.
• Each order includes one revision round for defects in the remediation work reported within 14 days of delivery. A defect is a failure of the delivered document against the standards and validator versions named in the delivery report, or a material error in reading order, alternative text, or document structure introduced by the remediation.
• Requests outside that definition (content edits, redesign, preferences not required by the standards, changes to the source content) are new work, quoted separately.
• The order is deemed accepted at the earlier of the end of the review window or your publication or distribution of the delivered document.

Edits made to a delivered document by anyone other than us (in any PDF editor, including our Tag Editor) can alter or destroy its accessibility structure. We are not responsible for the conformance of a delivered document after it has been modified.

• Before work has begun: full refund on request.
• After work has begun: our obligation for any defect is, first, to correct the deliverable. If we cannot correct a reported defect within a commercially reasonable time, we will refund the fees paid for the affected order.
• Correction or refund of the affected order is your exclusive remedy for any claim arising from the service.

Remediation necessarily modifies your document: structure, tags, reading order, alternative text, and metadata are added or changed, producing a modified version of the original work. By submitting a document you represent and warrant that:

• you own the document, or hold a license or written permission from the rights holder sufficient to modify it and to authorize us and our service providers to reproduce, process, and modify it in order to perform the service;
• if the document was authored by a third party (a publisher, vendor, consultant, or another organization), you have confirmed your right to have it modified before submitting it; whether any copyright exception applies to your situation is your determination to make, not ours;
• your submission and our processing of the document, including transmission to service providers, violate no law and no third-party right, including copyright, privacy, publicity, confidentiality, and contractual restrictions;
• where the document contains personal information about others, you have the authority to share it with us and our service providers for processing. Do not submit documents containing protected health information or similar specially regulated data unless you are authorized to disclose them for this purpose.

You will indemnify, defend, and hold harmless us and our service providers from third-party claims, and from losses, damages, and reasonable legal fees, arising from the documents you submit, a breach of the warranties above, or your use of deliverables.

You may not submit, and we do not accept:

• content that is unlawful to possess, distribute, or process in any applicable jurisdiction;
• any content that sexualizes, exploits, or endangers minors. Such material is refused, preserved as the law requires, and reported to the appropriate authorities; where the law requires reporting, nothing in these terms prevents it;
• documents you are prohibited from disclosing or transmitting: classified material, documents under a protective order or court seal, export-controlled technical data whose transfer would violate law, or another party’s confidential information you have no authority to share;
• files containing malware, embedded exploits, or code designed to damage or gain unauthorized access to any system;
• documents submitted to further fraud, forgery, or impersonation, including requests to alter the substantive content of official records rather than their accessibility structure. The service changes how a document is read by assistive technology, never what it says.

We may, but have no obligation to, review submitted documents, and our right to refuse creates no duty to screen. We may decline, cancel, or suspend any order or account that we reasonably believe violates this section, at any stage of fulfillment. Where we decline an order at our discretion, we refund it; where content is unlawful, we may withhold refund to the extent the law and our payment processors allow. You remain responsible under section 10 for anything you submitted. You represent that you are not located in an embargoed jurisdiction and are not on any applicable government restricted-party list.

You retain all rights in your documents, including the remediated versions, upon payment in full. We retain all rights in our software, tools, processes, and know-how, and anything we developed before or apart from your order. Validation reports are provided for your use in connection with the delivered document.

Except as expressly stated in these terms, the service and all deliverables are provided “as is,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law: our total liability arising out of or related to an order is capped at the fees paid for that order, and neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or the cost of substitute services, even if advised of the possibility. Nothing in these terms limits liability that cannot be limited by law.

We treat submitted documents as your confidential information, use them only to perform the service, and require the same of our service providers. Retention and deletion follow the Privacy Policy and your plan’s retention settings.

Neither party is liable for delay or failure caused by events beyond its reasonable control.

These terms are governed by the laws of the State of Utah, and disputes are subject to the exclusive jurisdiction of the state and federal courts located in Salt Lake County, Utah. We may update these terms; each version carries a version number and effective date, and the version you accept at checkout governs that order.